Questions about shipping? Find out more here.
Experiencing order issues? Learn how we can help here.
Need a refund or want to return an item? Click here.
Want to learn more about our founders? Read more here.
Items ordered and paid for in full will ship out within 7-10 business days unless otherwise noted in the description of the product. After leaving the TAJA HQ, shipping times depend on the shipping option you choose at checkout, but are typically delivered in 3-7 business days from shipment. Rush options are available at checkout and also by emailing email@example.com. You will receive an e-mail notification from the #TAJATRIBE with tracking information once your order has been shipped. If you have any questions or concerns related to the delivery of your goodies, please email us at firstname.lastname@example.org.
For now, we ship everywhere in the U.S. It is our goal to bring TAJA worldwide. We will keep you posted when that happens.
If you have any issues with your order (e.g. order not received, incorrect product sent, damaged product), please contact us immediately so that we can make it right. We truly want to please our customers and will do our best to resolve any issues.
Please keep in mind that the products you are buying are handmade so they tend to have slight variations from batch to batch.
If you receive a damaged item, forgive us (!!!) and please contact us immediately at email@example.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery. Our candles are enclosed in all glass jars and can be pretty heavy (for example, our super size candles weigh about 4.5 lbs). We take every measure to safely package our products to your doorstep to ensure safe arrival, so please handle with care when removing items from packaging.
REFUNDS + RETURN POLICY
Due to the nature of our custom products, we cannot accept returns. We will offer a replacement or a shop credit under certain circumstances. Please send us an email at firstname.lastname@example.org with your concerns so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Check out our FAQ page or email email@example.com