U S S H I P P I N G
Items ordered and paid for in full will ship after 2-5 business days unless otherwise noted in the description of the product. After leaving the TAJA HQ, your custom creations will typically be delivered in 2-5 business days, depending on the shipping method you select. You will receive an e-mail notification from the #TAJATRIBE with tracking information once your order has been shipped. If you have any questions or concerns related to the delivery of your goodies, email us at firstname.lastname@example.org.
Please note that TAJA is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to TAJA HQ.
I N T E R N A T I O N A L S H I P P I N G
It is our goal to bring TAJA worldwide. We will keep you posted when that happens!
O R D E R I S S U E S
If you have any issues with your order (e.g. order not received, incorrect product sent, damaged product), please contact us immediately so that we can make it right. We truly want to please our customers and will do our best to resolve any issues.
Please keep in mind that the products you are buying are handmade so they tend to have slight variations from batch to batch.
If you receive a damaged item, forgive us (!!!) and please contact us immediately at email@example.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery. Our candles are enclosed in all glass jars and can be pretty heavy (for example, our Super Custom Candles weigh about 4.5 lbs). We take every measure to safely package our products to your doorstep to ensure safe arrival, so please handle with care when removing items from packaging.
R E F U N D S + R E T U R N P O L I C Y
Due to the nature of our products, we cannot accept returns. We will offer a replacement or a shop credit under certain circumstances. Please send us an email at firstname.lastname@example.org with your concerns so we can work something out.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.