FREQUENTLY ASKED QUESTIONS
- Cutie Candles: 20 hrs.
- Midi Candles: 60 hrs.
- Super Candles: 200 hrs.
- Cutie Candles: 2.4 x 2.4 in / 6.10 x 6.10 cm
- Midi Candles: 3.2 x 3.2 in / 8.13 x 8.13 cm
- Super Candles: 4.8 x 4.8 in / 12.19 x 12.19 cM
How Long Until My Order Ships?
Items ordered and paid for in full will ship out within 7 business days unless otherwise noted in the description of the product. After leaving the TAJA HQ, shipping times depend on the shipping option you choose at checkout, but are typically delivered in 4-6 business days from shipment.
Do you offer Rush Delivery?
Rush options are available at checkout and also by emailing email@example.com. You will receive an e-mail notification from the #TAJATRIBE with tracking information once your order has been shipped. If you have any questions or concerns related to the delivery of your goodies, email us at firstname.lastname@example.org.
How Do I Engrave My Own Photo on My Item?
We love helping you upload your own logos and images to engrave on our candles, vases and diffusers. This option is available for our Doggy Candle, our Design Your Own Candle, our Design Your Own Vase, and our Design Your Own Diffuser. Just choose the option "Yes, Please" Under the "Upload Your Own Design?" field. If you have any questions or issues you can always email us directly at email@example.com and we can help you.
How do I upload an image that I want to have Engraved?
Follow these steps:
1) Please choose a good sharp photo in black and white.
2) Please make sure your photo has a white or transparent background (only black portions of the photo will be engraved)
3) Picture format must be a jpg or png file between 2 & 5 MB (The higher the quality of the photo, the better. The system will not allow images larger than 5 MB.)
(Submitted photos must be your own private property. We cannot reproduce any copyrighted or trademarked images or logos, unless the proper legal permission has been obtained from the owner.)
Can I See What It Will Look Like Before You Make It?
Of course! Please select YES on "Request a Digital Proof" at the bottom of your product before you add it to your cart!
What Will The Design Look Like (Font, Caps, Etc.)?
All of the text you design on your custom creation will be engraved in ALL CAPS in our TAJA font, unless you have selected our Font of the Month. Designs are, by default, all engraved centered. If you would like your design to be left or right justified, we can always accommodate your request. Please just email firstname.lastname@example.org. If you have any other design questions, please email email@example.com and we will work with you to design the creation of your dreams.