Frequently Asked Questions

We love creating #customcreations for our clients! Below find some of our most Frequently Asked Questions, if you have any other questions, please do not hesitate to contact us at 

Burn Time

  • Cutie Candles: 20 hrs. 
  • Midi Candles: 60 hrs.
  • Super Candles: 200 hrs.

Candle Sizes

  • Cutie Candles:  2.4 x 2.4 in / 6.10 x 6.10 cm 
  • Midi Candles: 3.2 x 3.2 in / 8.13 x 8.13 cm
  • Super Candles: 4.8 x 4.8 in / 12.19 x 12.19 cm

How Long Until My Order Ships?

Orders ship in 3 to 5 business days if no personalization has been applied to existing designs and 4 to 6 business days if completely personalized. Then it depends on the shipping method you choose.

Please note that we cannot accept cancellations or returns on personalized items.


How Do I Upload a Photo for it to be printed on My Candle?

Our candles, diffusers and vases don't print with color, so for a more accurate idea of what the final product will look like, please submit your photo on black & white, and as a HR vector image. You can submit it on the Design Your Own Candle, and on the side of the jar you want to submit your photo, select "Select Design" and scroll to Upload Design File.


Can I see what it will look like before you make it?

Of course! Please select YES on Request a Digital Proof at the bottom of your product before you add it to your cart!