SHIPPING & RETURN POLICY

RETURNS

Due to the nature of our custom and personalized products, we cannot accept returns.
However, we’re happy to offer a replacement or store credit under certain circumstances.

If it’s been over one year since your product was purchased, we’re unfortunately unable to issue any replacement or credit. Please email us at info@tajacollection.com with your concerns so we can review your case and work something out.

Your satisfaction is our top priority, and we’ll always do our best to make sure you’re happy with every purchase.

If you experience any issues with your order--such as not receiving it, receiving the wrong item, or damage during shipping--please contact us immediately so we can make it right. We truly value our customers and will do everything we can to resolve any issues.

Please keep in mind that all TAJA products are handmade, so slight variations from batch to batch are completely normal—and part of what makes each piece unique.

If your item arrives damaged, forgive us (!!!) and reach out to info@tajacollection.com right away.
If you purchased shipping insurance, we can assist you in filing a claim to get your damaged item replaced.

We take every measure to package our products carefully, but please handle with care when unboxing your candles or glass items.

SHIPPING

We know you’re excited to receive your order, and we work hard to get it out as quickly as possible!

Once your order is paid in full, we have a processing time of 2–10 business days for candles and other handmade items, or up to 14 business days for linens (unless you’re shopping from our Ready To Ship collection or added a RUSH option). When your order is complete, it will ship directly from TAJA HQ in Miami, FL (zip code 33127).

Shipping times depend on the method you select at checkout:

Standard Shipping: Ships via UPS Ground (3–10 business days, depending on location).
UPS 2-Day Air: Delivered within 2 business days after shipment.

If your order includes both linens and candles (or other Ready To Ship items), we’ll hold your order and ship everything together once the linens are complete.

Please note: shipping is handled by UPS, and we have no control over carrier delays.
If your order is returned to us, we’ll contact you to confirm a new address. An invoice for reshipping costs will be sent before we resend your order.

To avoid delivery issues, please double-check your shipping address at checkout. If you need to make changes, contact the TAJA team immediately—once your order is processed, we can’t guarantee updates.

If you experience issues such as missing, damaged, or incorrect items, please notify us within 30 days of purchase. After this period, we may not be able to resolve the issue.

If your UPS tracking shows “delivered” but you haven’t received your package, please wait 1 business day before filing a claim with the shipping insurance provider. Claims can only be submitted after one day from the most recent UPS update.

For insured shipments, please contact SavedBy directly to file your claim here:
👉 https://savedby.io/file-a-claim
Before filing, review their coverage policies here:
👉 https://savedby.io/policies