SHIPPING & RETURN POLICY

RETURNS

Due to the nature of our custom and personalized products, we cannot accept returns.
However, we’re happy to offer a replacement or store credit under certain circumstances.

If you experience any issues with your order—such as missing, damaged, or incorrect items—please notify us within 30 days of purchase. Please email us at info@tajacollection.com with your concerns so we can review your case. 

Your satisfaction is our top priority, and we’ll always do our best to make sure you’re happy with every purchase.

If you experience any issues with your order--such as not receiving it, receiving the wrong item, or damage during shipping--please contact us immediately so we can make it right. We truly value our customers and will do everything we can to resolve any issues.

Please keep in mind that all TAJA products are handmade, so slight variations from batch to batch are completely normal—and part of what makes each piece unique.

If your item arrives damaged, forgive us (!!!) and reach out to info@tajacollection.com right away.

We take every measure to package our products carefully, but please handle with care when unboxing your candles and other glass items.

SHIPPING

We know you’re excited to receive your order, and we work hard to get it out as quickly as possible!

Once your order is paid in full, we have a processing time of 1-4 business days for candles and other handmade items, or up to 14 business days for linens (unless you’re shopping from our Ready To Ship collection or added a RUSH option). When your order is complete, it will ship directly from TAJA HQ in Miami, FL (zip code 33127).

Shipping times depend on the method you select at checkout:

- Standard Shipping: Ships via UPS Ground (1–10 business days, depending on location).

- UPS 2-Day Air: Delivered within 2 business days after shipment.

If your order includes both linens and candles with Ready To Ship items, we’ll hold your order and ship everything together once the rest of the order is complete.

Please note: shipping is handled by UPS, and we have no control over carrier delays.
If your order is returned to us, we’ll contact you to confirm a new address. An invoice for reshipping costs will be sent before we resend your order.

To avoid delivery issues, please double-check your shipping address at checkout. If you need to make changes, contact the TAJA team immediately—once your order is processed, we can’t guarantee updates.

If you experience any issues with your order—such as missing, damaged, or incorrect items—please notify us within 30 days of purchase. After this period, we may be unable to resolve the issue.

If your UPS tracking shows “delivered” but you haven’t received your package, please wait 1 business day before filing a claim with UPS. Claims can only be submitted after one day from the most recent UPS update.

Customer Reviews

Overall rating: 5 / 5 from 563 reviews.

Customer photo review of READY TO SHIP SHABBAT SHALOM BUNDLE

I always love gifting my clients something from TAJA, and it makes me so happy to see how much every single person loves their gift! Everything feels so thoughtful, personal, and beautifully made. I especially love being able to personalize each piece and make it unique to the person receiving it. It has become such a special part of celebrating a new home with my clients, and something I genuinely look forward to giving every time!

Giovanna B. 5/5 Verified

READY TO SHIP SHABBAT SHALOM BUNDLE

Customer photo review of FAMILY NAMES CANDLE

I received this amazing gift for my birthday and I cannot stop using it. The vanilla bourbon scent makes my house smell incredible. I love the family personalization along with the modern look of the candle. I can't wait to gift this candle, such a great find! ❤️❤️

Jennifer S. 5/5

FAMILY NAMES CANDLE

Customer photo review of CASA CANDLE

I gave my friend this candle for her birthday and she is obsessed and sent me these photos!

Grace Y. 5/5 Verified

CASA CANDLE

Store owner replied: Thank you so much for sharing this! We're so happy she loved her birthday gift. Those photos made our day—thank you for choosing TAJA! 🤍

Customer photo review of CUSTOM PET CANDLE

My favorite custom candle of my Frenchie is the best!! I love everything Taja but my Frenchie candle is my most favorite!!

Tammy L. 5/5 Verified

CUSTOM PET CANDLE

Store owner replied: Thank you so much! 🤍 We're so happy you love your custom Frenchie candle—it makes us smile knowing it's your favorite! Thank you for your support! ✨

Customer photo review of CASA COASTERS (SET OF 4)

The best coasters I’ve ever purchased!! I love the customization! The look is so classy!

Tammy L. 5/5 Verified

CASA COASTERS (SET OF 4)

Store owner replied: Thank you so much! 🤍 We're so happy you love your custom coasters. It means the world to hear you love the classy look—they're one of our favorite pieces to personalize. We can't wait to create something special for you again! ✨

Customer photo review of ENGRAVE YOUR NAME CANDLE

Purchased as a host gift. Quick turn around, amazing service. My friend loved it. Definitely, buying more. Very special gift.

Silvia O. 5/5 Verified

ENGRAVE YOUR NAME CANDLE

Store owner replied: Thank you so much for your kind words! We're thrilled your friend loved the gift and that we could make the experience special from start to finish. We truly appreciate your support and look forward to creating more gifts for you in the future!

Customer photo review of FAMILY NAMES CANDLE

My first family name candle & I absolutely love it!! I have so many Taja candles & love every one of them! I highly recommend Taja!!

Tammy L. 5/5 Verified

FAMILY NAMES CANDLE

Store owner replied: Thank you so much for your support! We’re so happy you loved your first family name candle and truly appreciate your continued love for Taja. Your recommendation means the world to us! ✨

Customer photo review of LUXE GIFT WRAP (INCLUDES WRAP + RIBBON)

The candle was made perfectly and so so fast!!!

Tayler K. 5/5 Verified

LUXE GIFT WRAP (INCLUDES WRAP + RIBBON)

Store owner replied: Thank you so much! I’m so happy you loved your candle and that it arrived quickly. I really appreciate your support! 🕯️✨

Customer photo review of DESIGN YOUR OWN CANDLE

Great Experience, Beautiful Candles... Customers Love's it!

Erwin C. 5/5 Verified

DESIGN YOUR OWN CANDLE

Store owner replied: Thank you so much for the kind words! We’re so happy you had a great experience and that your customers are loving the candles. We truly appreciate your support! 🤍

Customer photo review of ANNIVERSARY CANDLE

Bought this as a gift for our friends engagement and they love it!

Sydney K. 5/5 Verified

ANNIVERSARY CANDLE

Store owner replied: So happy the couple loved it! Thank you for the support :)

Customer photo review of CUSTOM PET CANDLE

I love TAJA candles. This one means so much to me. I was able to customize it with a photo of my sweet boy, Sam, and it turned out beautifully. Being able to design the candle and choose the scent makes it feel so personal. Such a special keepsake.

Shani M. 5/5 Verified

CUSTOM PET CANDLE

Customer photo review of UPGRADE CLASSIC SIZE CANDLE TO GRANDE SIZE (PER CANDLE)

Taja is iconic, best candles and incredible service. Grateful for these amazing ladies who create gifts that wow every time ❤️

Kathryn H. 5/5 Verified

UPGRADE CLASSIC SIZE CANDLE TO GRANDE SIZE (PER CANDLE)

Store owner replied: Wow, this means so much—thank you!! ❤️ We’re so grateful for your support and love being part of your gift-giving moments. ✨

Customer photo review of CASA CANDLE

I received this Casa candle as a gift and I absolutely LOVE it! It smells amazing when it burns and looks very shiek and classy in my decor. I have since sent candles to many friends as gifts!

Kristi M. 5/5 Verified

CASA CANDLE

Store owner replied: Thank you so much for your kind words! We’re so happy you love your Casa candle—it means a lot to hear it’s become part of your home and that you’re sharing it with friends. We truly appreciate your support! ✨

Customer photo review of MONOGRAM CANDLE

Smells up the entire house beautifully!

Amy Q. 5/5 Verified

MONOGRAM CANDLE

Customer photo review of AHAVAH CANDLE

My friend called me the second she opened it and was so excited! She said this was one of the best housewarming gifts she received. She loved how classy it was, and the personalization of it and right away, placed it with other decorative pieces in her home. I am definitely gonna be purchasing more as gifts in the future!!!

Jaclyn R. 5/5 Verified

AHAVAH CANDLE

Store owner replied: Thank you so much for this amazing review! We love hearing how excited your friend was—it means everything to us. We're so glad she enjoyed the classy design and personalization, and that it found a special place in her home right away. We truly appreciate your support and can’t wait to help you with more gifts in the future!

Customer photo review of CASA CANDLE

Send all my buyers and sellers this candle customized for each person. Awesome idea

Debra G. 5/5 Verified

CASA CANDLE

Customer photo review of TAJA DESIGN CANDLE

Love these candles they smell wonderful and

Amy Q. 5/5 Verified

TAJA DESIGN CANDLE

Customer photo review of MODERN MONOGRAM CANDLE

This was a gift for my best friend! She absolutely loved it and was so touched by the sentiment I shared on the cover/lid. Such a wonderful, customized gift to give to a friend!

Megan S. 5/5 Verified

MODERN MONOGRAM CANDLE

Customer photo review of SavedBy Package Protection

This was a quick and easy process for such a quality item. Everything was perfect, including the reaction to the gift.

Robert H. 5/5 Verified

SavedBy Package Protection

Customer photo review of CASA ACCESSORIES BUNDLE

My sister loved loved loved the coasters and match box!! They are so cute!

Katie L. 5/5 Verified

CASA ACCESSORIES BUNDLE

Customer photo review of CUSTOM PET CANDLE

I received this as a gift and was so touched! It’s now my go to holiday gift this season. Such an easy and thoughtful gift!

Leanne D. 5/5 Verified

CUSTOM PET CANDLE

Customer photo review of CASA BUNDLE

I love my TAJA candle and matches. Amazing bundle!

Kelly R. 5/5 Verified

CASA BUNDLE

Customer photo review of CASA CANDLE

Always love to give or receive TAJA candles.

Rachel D. 5/5 Verified

CASA CANDLE

Customer photo review of FRAGRANCE SAMPLES

Love all the scents but these 3 are my favorites!!

Shawn G. 5/5 Verified

FRAGRANCE SAMPLES

Customer photo review of CANDLE REFILL

So quick and easy bringing my Barry’s candle in for a refill! Thank you so much.

Meryl M. 5/5 Verified

CANDLE REFILL

Customer photo review of READY TO SHIP MANIFEST SMUDGE KIT

A few months ago, I had a problem with my lover and we ended up breaking up. I was really heartbroken, but I’m so grateful to Dr. Tunde for giving me a reason to smile again. Thanks to his love spell, my partner and I are back together, and I couldn’t be happier. If you ever need his help, you can reach him through his via website: (tundelovespells.weebly.com)

Carolina P. 5/5

READY TO SHIP MANIFEST SMUDGE KIT

Customer photo review of CASA CANDLE

obsessed with these candles! got one for me and one as a gift and they loved it too, the gift wrapping was so nice. pickup was ready so fast and the scents are so good (and non-toxic!). def my new go-to for gifts and candles!!

Pamela C. 5/5 Verified

CASA CANDLE

Customer photo review of READY TO SHIP SHABBAT SHALOM BUNDLE

I love this bundle so much that I sent it to everyone in my extended family. Every Shabbat, we all send each other pictures of ourselves lighting the candle. It's such a wonderful way to connect with my family across the country. The quality is spectacular, and it smells delicious.

Amy F. 5/5 Verified

READY TO SHIP SHABBAT SHALOM BUNDLE

Customer photo review of CUSTOM PET CANDLE

First purchase and great result!!! Our girl passed away in July and this is a perfect memorial piece for her 🐾

Suzanne M. 5/5 Verified

CUSTOM PET CANDLE

Customer photo review of GOOD VIBES ONLY CANDLE

My main gift for all- I always have them to give as gifts Love love love!

Lisa S. 5/5 Verified

GOOD VIBES ONLY CANDLE

Store owner replied: Thank you so much for the support :)

Customer photo review of HEARTS PATTERN CANDLE

The scent smells wonderful and the heart pattern is so pretty!

Sandy M. 5/5 Verified

HEARTS PATTERN CANDLE

Customer photo review of CASA CANDLE

Love it and smells so good

Dana L. 5/5 Verified

CASA CANDLE

Customer photo review of CASA CYLINDER CANDLE

Love the smell and the aesthetic it gives to our home

Grethel P. 5/5 Verified

CASA CYLINDER CANDLE