RETURNS

Due to the nature of our custom products, we cannot accept returns. We will offer a replacement or a shop credit under certain circumstances. Please note that if it has been over a year since your product was purchased, we will not be able to issue any sort of replacement/credit. Please send us an email at info@tajacollection.com with your concerns so we can work something out.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.

If you have any issues with your order (e.g. order not received, incorrect product sent, damaged product), please contact us immediately so that we can make it right. We truly want to please our customers and will do our best to resolve any issues..

Please keep in mind that the products you are buying are handmade so they tend to have slight variations from batch to batch.

If you receive a damaged item, forgive us (!!!) and please contact us immediately at info@tajacollection.com. If you purchased route insurance we can help you file a claim to get your damaged item replaced. We strongly recommend not deselecting route insurance on your packages as our candles are enclosed in all glass jars and can be pretty heavy (for example, our super custom candles weigh about 4.5 lbs). We take every measure to safely package our products to your doorstep to ensure safe arrival, so please handle with care when removing items from packaging.

SHIPPING

We know you're excited to receive your candle, and we work hard to get orders out as quickly as possible! After your order is paid in full, we have a processing time of 5-10 business days to create your custom candle (except if you shop from our Ready To Ship collection or add a RUSH to your order). Once it's ready, your order will ship from TAJA HQ.

Shipping times depend on the option you choose at checkout. For example, if you select 'Standard Shipping,' your order will ship via UPS Ground, and delivery can take 3-10 business days, depending on your location (we ship from U.S. zip code 33127). Alternatively, if you select 'UPS 2-Day Air,' you'll receive your order within 2 business days after it ships.

Please note that shipping is handled by UPS, so we cannot control any delays. If your order is returned to us, we'll reach out to confirm a new address. We are not responsible for returned packages, and an invoice for reshipping costs will be sent so we can resend your order.

To avoid any issues, please double-check your shipping address when placing your order. If you need to update your address, contact the TAJA team immediately. Once your order is processed, we cannot guarantee changes.