We know you are excited to receive your candle! We do our best to get orders out as quickly as possible. after your goodies are paid in full, we have a processing time of 5-10 business days. After we finish making your custom creation, your order will leave the TAJA HQ! The shipping time depends on the shipping option chosen at checkout.

Need your custom creation in a hurry? RUSH options are available at checkout. You can select the rush option to push your order to the front of the production line, this will speed up our processing time and we will ship out your order the next business day. You can also select an expedited shipping option (I.E. UPS 2nd day air), please take into account that by only selecting the expedited shipping, you still have to account for our 5-10 business days for your candle to be processed.

You will receive an email notification from the #tajatribe with tracking information once your order has been shipped. If you have any questions or concerns, email us at info@tajacollection.com.

Because most of our orders are gifts, we never include receipts with orders.

Return policy:

Due to the nature of our custom products, we cannot accept returns. We will offer a replacement or a shop credit under certain circumstances. Please send us an email at info@tajacollection.com with your concerns so we can work something out.

If any TAJA product gets damaged in the course of its life, please send us an email info@tajacollection.com so we can assist you and assess each case individually. We will not consider product replacements for products from orders placed over one year ago.

Please do not deselect Route shipping insurance at checkout. TAJA Collection is not liable for lost, damaged, or stolen items.

Great question! We have seven different sizes to fit in all spaces: Mini, Classic, Cylinders, Grande, Super, Jumbo and Supreme.

Here are the dimensions:

Mini Candles: 2.4 X 2.4 in / 6.10 X 6.10 cm

Classic Candles: 3.2 X 3.2 in / 8.13 X 8.13 cm

Grande Candles: 3.9 X 3.9 in / 9.90 X 9.90 cm

Cylinder Candles: 3.5 X 3.5 in / 8.89 X 8.89 cm

Super Candles: 4.8 X 4.8 In / 12.19 X 12.19 cm

Jumbo Candles: 5.8 X 5.8 in / 14.73 X 14.73 cm

Supreme Candles: 7.0 X 7.0 in / 17.78 X 17.78 cm

Mini Size Candles: ~20 Hrs.

Classic Size Candles: ~60 Hrs.

Grande Size Candles: ~120 Hrs.

Cylinder Size candles: ~65 Hrs.

Super Size Candles: ~200 Hrs.

Jumbo Size Candles: ~450 Hrs.

Supreme Size Candles: ~790 Hrs.

All of our candles are handmade with love at our HQ in Miami, Florida. You can expect our high quality candles to smell strongly since we use the maximum amount of oil allowed, but slight variations in strength, color and height may occur. We also offer fragrance free if scents aren't your thing!

We’re glad you asked! We love helping you upload your own logos and images to engrave on our candles, vases and diffusers. This option is available on a couple of products. Please head to our main menu and click "Photo Candle" to see all the available options. Didn’t even break a sweat, right?

However, if you have any questions or issues don’t hesitate to email us directly at info@tajacollection.Com and we can gladly help you.

Since our candles are custom made, the sky is the limit! However, here are some tips on getting the best quality engraving you can:

-choose a photo that is black and white.
P.S. All the black/dark tones in the photos will be engraved.

-picture format must be a jpg or png file between 2 & 5 mb.

-the higher quality of your picture, the better.

-submitted photos must be your own private property. We cannot reproduce any copyrighted or trademarked images or logos, unless the proper legal permission has been obtained from the owner.

It will look picture perfect! All of the text from your custom creation will be engraved in all caps in our beautiful TAJA font, unless, of course, you select one of our different fonts, which are not available on all products.

Designs are all centered but if you would like to place them to the left or right, we will do our best to accommodate your request. Please send an email to info@tajacollection.Com as soon as possible.

When making custom orders, we copy and paste the text from your order. We are not responsible for any misspelled words, names or other text.

"Make it beautiful" is an option to have our in-house graphic designer review your design, proofread your text, and make any tweaks she believes will enhance the beauty of your design!

You'll receive a digital mockup within 3 business days after placing your order. Please be on the lookout for our email (or phone call if requested). We won’t begin working on your order until the mockup is approved, so a delayed response may extend the process.

If you've rushed your order and requested a mockup, we’ll prioritize sending it ASAP. If your order is placed during business hours, you’ll receive the mockup the same day; otherwise, it will arrive the next business day.

If you have any questions, please call us at 305-420-5559 or email info@tajacollection.com.