due to the nature of our custom products, we cannot accept returns. we will offer a replacement or a shop credit under certain circumstances. please send us an email at firstname.lastname@example.org with your concerns so we can work something out.
your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
if you have any issues with your order (e.g. order not received, incorrect product sent, damaged product), please contact us immediately so that we can make it right. we truly want to please our customers and will do our best to resolve any issues..
please keep in mind that the products you are buying are handmade so they tend to have slight variations from batch to batch.
if you receive a damaged item, forgive us (!!!) and please contact us immediately at email@example.com. if you purchased route insurance we can help you file a claim to get your damaged item replaced. we strongly recommend not deselecting route insurance on your packages as our candles are enclosed in all glass jars and can be pretty heavy (for example, our super custom candles weigh about 4.5 lbs). we take every measure to safely package our products to your doorstep to ensure safe arrival, so please handle with care when removing items from packaging.