Shipping + Returns

We know you're excited to receive your order, and we work hard to send it to you as quickly as possible.

Holiday season. Through December, Ready to Ship orders leave the studio within 1 business day, personalized pieces take 1–7 business days, and bulk + logo orders take 14–21 days. For Christmas delivery by UPS Ground, order Ready to Ship by Dec 14, personalized pieces by Dec 4, and bulk + logo orders by Nov 24. The last ground ship date is Dec 15; rush and expedited shipping are available.

Processing. Once your order is paid in full, candles and other handmade pieces take 1–4 business days to make, and linens up to 14 business days, unless you're shopping our Ready to Ship collection or have added a rush option. When your order is complete, it ships directly from the TAJA studio in Miami, FL 33127.

Shipping methods. Delivery times depend on the method you choose at checkout. Standard Shipping travels by UPS Ground and arrives in 1–10 business days, depending on your location. UPS 2-Day Air arrives within 2 business days of shipment.

Mixed orders. If your order includes linens or made-to-order candles along with Ready to Ship pieces, we'll hold it and ship everything together once the rest is complete.

Addresses and carrier delays. Please double-check your shipping address at checkout. If you need to change it, contact us right away; once your order has been processed, we can't guarantee updates. If a package is returned to us, we'll reach out to confirm a new address and send an invoice for reshipping before we send it again. All orders ship with UPS, and carrier delays are outside our control.

Missing or damaged items. If anything is missing, damaged or incorrect, please let us know within 30 days of purchase, as we may be unable to help after that. If UPS tracking shows your package as delivered but it hasn't arrived, we need to wait one business day before filing a claim with UPS.

Made just for you. Because every piece is custom-made and personalized, we're unable to accept returns. If something isn't right, we're happy to offer a replacement or store credit.

If something isn't right. If anything arrives missing, damaged or incorrect, or your order never arrives, please email info@tajacollection.com within 30 days of purchase. We'll review it carefully and make it right. Your happiness is always our first priority.

Handmade, so each one is unique. Every TAJA piece is made by hand at our Miami studio, so subtle variations from batch to batch are natural, and part of what makes each piece yours.

If your order arrives damaged. We're so sorry. Please email info@tajacollection.com right away, and we'll take care of it. We pack every order with care; when unboxing, please handle candles and other glass pieces gently.

Price adjustments. We understand how disappointing it is when something goes on sale just after you've bought it. Unfortunately, we're unable to adjust prices on previous orders, as sale prices apply only to purchases made during the promotion.