Refund policy

Due to the nature of our custom products, we do not accept returns. However, we’re happy to offer a replacement or store credit under certain circumstances.

If any TAJA product becomes damaged during its life, please email us at info@tajacollection.com. We review each case individually and always do our best to help. Please note: we are unable to offer replacements for orders placed over one year ago.

Your satisfaction means everything to us, and we’ll do what we can to make sure you’re happy with every purchase.

If you experience any issues with your order—such as a missing package, incorrect item, or damage in transit—please contact us within 10 days of receiving your package so we can make it right. We’re committed to making our customers happy and will do our best to resolve any concerns.

Please keep in mind: our products are handmade and may have slight variations from batch to batch. That’s part of what makes them special.

If you receive a damaged item, forgive us (!!!) and contact us immediately at info@tajacollection.com. We take great care in packaging your order safely, so please handle with care when unboxing.