FAQ

I’ve put together a guide with your most common questions (and my answers!) via instagram DM. think of this as your TAJA cheat sheet! if you have any questions beyond this, please feel free to reach out, we’re always here for you! please email info@tajacollection.com or DM @tajacollection 😉🤗

SIZES: HELP!

we currently offer four different sizes in our signature TAJA square jars, and one size in our cylinder jars. there is a size for every budget! below is a breakdown: 

 TAJA signature square candles:

length, width and height are the same since they’re squares. measurements of the candle do not include the lid, which add .1 of an inch to the length.

- cutie: 2.4 x 2.4 x 2.4 inches

- midi: 3.2 x 3.2 x 3.2 inches

- super: 4.8 x 4.8 x 4.8 inches

- jumbo: 5.8 x 5.8 x 5.8 inches

TAJA limited edition cylinder candles:

length: 3.5, diameter: 3 inches

for comparison, the cylinder compares to the midi size candle.

HOW MANY WORDS CAN I PUT ON MY CANDLE?

as many as you want, there is no word limit! however, the more text you have, the smaller the font size. we have done page-long wedding vows on all four sides of a super and it looked great (especially lit)!

on the photo below you can see that on the left candle there is less text so the quote looks bigger, and on the right candle there is more text, so the quote looks smaller. 

not sure how your text will look? go ahead and add the digital mockup option to your candle and we will send you an image for you to approve or change.

HOW DO I KNOW WHICH FRAGRANCE TO CHOOSE?

fragrances are so personal! check out our city guide here, which may help direct you. if you don’t know the recipient that well or have no idea what his/her fragrance preferences are, here is my cheat sheet:

– queen of hearts: for the energizer bunny who is always up on the trends! 

– hampton house: this best-selling fragrance, is an easy choice that aims to please. it’s classic and fresh, perfect for the one who does it all but also tries to be “go with the flow.”

– tall, dark & handsome: this is the perfect fragrance for someone who likes masculine/woody scents. it is also the go-to fragrance of every guy who shops at TAJA (and every woman who loves the smell of one)!

– vanilla bourbon: crowd pleaser! it may seem basic af, but I promise it’s anything but. the most safe option, and I promise it’s not too sweet! 

 – bergamot + cashmere: fresh and soft, for the “posh spice” of the group.

 – essential oils: this is perfect for the all-natural, clean beauty queen! essential oils are strong scents that are made entirely of the plant they’re sourced from! perfect for any space.

DESIGN: WHERE DO I START?

if it’s your first order ever, welcome, but also DM me and I’ll give you a design concierge session, on the house! because each candle is custom made and the possibilities are endless, it can get overwhelming. we get that and try to make it easy and fun. you can search by occasion on our site, which helps narrow down options.

when all else fails, go with a pattern. add the recipient’s initials (in the modern monogram style) to the top lid and voila, the most thoughtful gift, for anyone! a few other options are:

- CASA CANDLE

- CUSTOM PET CANDLE

ENGRAVE YOUR NAME CANDLE

- LOVE CARD CANDLE

if you are close with the recipient, you can play around with customizations a bit more. 

remember that the best part is the inside lid–think of the inside lid as a handwritten note! in fact, you could even upload an image of a handwritten note and we can print it on the lid! you can make it as personal as you like, and it’s something they’ll keep forever.

WHAT COLOR SHOULD I CHOOSE FOR THE PHOTO CANDLE?

if you decide to choose one of our photo candles, 10/10 times I recommend it in black so you can really see the image! while you’ll still be able to see the image on the white candles, the image pops more on the black. both options are beautiful, and as the images are engraved into the glass, you’ll see through the engraving while your candle is lit!

HOW LONG WILL MY CANDLE TAKE TO ARRIVE?

please check here for our current lead time. our lead times vary depending on the season, but we pride ourselves on being quick (even during peak season)! if you need something ASAP, please select the rush option at checkout. at TAJA, we have the luxury of controlling our lead times because we make everything in-house. so if you’re in a rush, don’t worry, we're used to it (after all, we’re based in Miami 😉)

please keep in mind that our lead time only accounts for the time it takes to make your order. we ship via UPS ground (standard shipping) – so if you need faster service or another shipping carrier, please make your selection at checkout.  regardless of the carrier, make sure not to deselect route shipping insurance from your order. due to the fragile nature of our products, it’s important to insure your goodies in the event something breaks, or your package gets lost or stolen.

here is what your shipping options will look like at checkout if your order is over $95:

DO YOU INCLUDE RECEIPTS?

your orders will never include a receipt. because most of our products are sent as gifts, we never include receipts. if you want to review your order, login to your account and you can see the details there.

let’s unbox together, so you know what it looks like:

all of our candles come packed in our luxe white boxes with sleeves. if you want to dress it up, add luxe wrap, or simply a beautiful velvet ribbon (I am loving black atm)!

 

5 comments

Hi! This is great. Please consider adding font examples to the faq. They’re really hard to find.

Debbie Davis November 10, 2022

LOVE the sizing guide! I’m always curious about that. Also – I am obsessed with the hampton house scent, it fills the room and is so fresh.

Anna November 10, 2022

good to know! I have always wondered about the character limit, so thank you!

Rochelle November 10, 2022

OMG love this! Thank you for always helping me on IG 🥲🤗

Tatum Meyer November 10, 2022

So helpful!! Love it!

Marissa November 10, 2022

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